Following the introduction of the DAC7 regulation in the UK, property rental and management company Jason & Philip Serviced Accommodation needed a solution to support and streamline its compliance Jason & Philip Serviced Accommodation processes. Supplied helped simplify compliance, save valuable time, and create a foundation for further operational efficiency.
A Hands-On and Personal Approach Throughout
Jason & Philip Serviced Accommodation was founded by Jason Gibbens-Balaquidan and Philip Gibbens-Balaquidan after they struggled to find a short-term rental management service that aligned with their expectations. They wanted a provider that could handle everything - from guest communication and property management to operational services - while maintaining a personal touch. Rather than compromising, they decided to manage their own property themselves. After successfully self-managing their accommodation for a year, a friend asked them to do the same for his property. That request laid the foundation for what would become Jason & Philip Serviced Accommodation.
What started with just four properties in 2024 has grown into a portfolio of more than 70 clients across the UK. The company manages a diverse range of accommodations, from cosy studios to impressive six-bedroom homes, in locations including Cheltenham, Gloucester, and the Cotswolds.
Their hands-on approach is what sets them apart. "We make sure that the properties, the guests, and the owners are looked after at all times," says Jason. "It’s our priority to understand our clients, their wishes, and the properties they rent out, and we handle everything involved in renting out a property in-house, from bookings and guest communication to finance and creating a great guest experience. Our goal is simply to provide the best possible service. The success of our clients is our success."
The Challenge: Navigating DAC7 Compliance
The introduction of DAC7 - a reporting obligation requiring digital platforms to verify sellers and accurately report their income to tax authorities - prompted the company to search for a solution that could optimise and simplify this new compliance requirement.
One of the biggest hurdles was consolidating data from multiple spreadsheets and systems. They needed a platform that could not only gather and organise information from various sources but also provide clarity on exactly which data was required and how the final report should be generated. "We had never been required to report this information to the tax authorities before," Jason explains. "We suddenly found ourselves in a completely new area of expertise. There was so much data available, but we didn't know exactly what needed to be selected and reported."
Finding the right solution was equally challenging. A simple Google search for DAC7 compliance returned several providers, many of which offered DAC7 reporting capabilities but lacked support for the specific UK reporting requirements. Others were heavily dependent on Microsoft-based ecosystems, which would have required additional investment in technology.
Supplied stood out because it addressed both concerns, offered the right capabilities, and was competitively priced. After a demonstration and personal introduction, Jason & Philip Serviced Accommodation decided to move forward with the platform.
The Solution: One Central Compliance-Ready System
With Supplied, Jason & Philip Serviced Accommodation was able to consolidate information from eight different data sources into a single platform. Data was converted, imported, and orchestrated automatically, while any errors were flagged for correction. This resulted in a single, centralised, compliance-ready record system. "The only thing we needed to do was apply the correct tags to our spreadsheets. After that, the automation took over the entire process," says Jason.
The platform also brought greater clarity to the available information through automated verification of client identification details. With a single email campaign, Jason & Philip Serviced Accommodation was able to collect the required information from all property owners, ensuring that all necessary documentation was available for reporting purposes.
In addition, Supplied provided reporting formats tailored to their specific regulation and local requirements. This not only clarified which data needed to be reported but also enabled the automatic generation of the correct report for submission to the UK tax authorities. Most importantly, it gave Jason and Philip confidence in the accuracy of their submissions: "We could submit our reports knowing that everything was correct and that any errors had already been identified and resolved."
The Experience: User-Friendly & Supportive
Beyond delivering the required functionalities, Jason highlights how easy Supplied is to use. The simplicity of the platform significantly reduced the stress associated with compliance reporting.
“The platform is incredibly user-friendly and straightforward. The entire system guides you through the process in a clear and intuitive way. We can use the system without stress or worry, without being concerned about something going wrong or data getting lost. It’s essentially foolproof,” Jason states.
The support provided by the Supplied team has also been a major advantage, he explains.
"From onboarding to reporting, you're never left to figure things out on your own through manuals or videos. There's a great balance between recorded resources and personal support. The team was highly responsive and available whenever we needed them - even outside regular working hours."
The Results: Clarity & Efficiency
When asked how he would describe Supplied, it comes down to four simple words: stress-free, straightforward, seamless, and timesaving. By centralising data and establishing standardised processes, the company is already saving significant time on regulatory reporting and expects those efficiencies to continue growing. "Now that the processes are in place, we'll save time month after month. That allows us to focus on our service, our clients, and future opportunities," Jason says.
Besides that, he also values the fact that Supplied continuously adapts to regulatory changes. "Supplied grows alongside the regulations. We know the platform will continue to evolve and ensure that no time is wasted keeping up with compliance requirements."
Looking Ahead
Jason looks forward to the functionality that will allow reports to be submitted directly to tax authorities through the platform, removing another manual step from the process. The company is also exploring opportunities to expand its use of Supplied beyond compliance reporting. One area of interest is automated owner onboarding, enabling property owners to verify their identities directly through the platform while reducing manual administrative work. Another opportunity is to further improve operational efficiency by expanding reporting capabilities and automatically providing property owners with customised year-end performance reports.
With more than 70 clients under management, Jason & Philip Serviced Accommodation has reached exactly the scale it wants to maintain. The company deliberately chooses sustainable growth over rapid expansion, believing that larger organisations often lose the personal service that originally made them successful. By remaining relatively small and operating with a close-knit team, Jason & Philip Serviced Accommodation continues to deliver the qualities that define its brand: personal service, genuine care, attention to detail, complete peace of mind for owners - all while remaining seamlessly compliant.
