Following the introduction of DAC7, property rental and management company Q Home faced a new administrative challenge. Managing compliance through spreadsheets and the Dutch Tax Administration's reporting portal proved to be time-consuming and inefficient. By getting Supplied, Q Home transformed a fragmented reporting process into a streamlined, centralised workflow - significantly reducing administrative effort while preparing for future growth.
A Family Business Built on Full-Service Property Management
Q Home was founded almost by coincidence. In 2005, Folkert Trouw and his wife decided to build a holiday home in the South of France that they could rent out and eventually enjoy during retirement. Two years later, the contractor responsible for building the property became seriously ill. Besides managing the construction of their home, he was also responsible for the rental management of seven nearby holiday properties owned by friends and family. Before stepping down, he asked Folkert and his wife whether they would be willing to take over.
Drawing on their backgrounds in business transformation and construction project management, they accepted the challenge while continuing their full-time careers in the Netherlands. Every summer, they spent several months in France building the business. By 2012, the portfolio had grown from seven to fifty properties, prompting them to focus on Q Home full-time. Today, the company manages around 160 holiday homes across Southern France, stretching from Nice to Aix-en-Provence.
Q Home distinguishes itself through its full-service approach. While many competitors focus solely on bookings, Q Home manages the entire rental process on behalf of its property owners. From guest communication and reservations to check-in, check-out, cleaning, maintenance and local property management - every aspect is taken care of by the company.
"The only thing owners need to do is hand over the keys and provide us with their bank account details. We take care of everything else. They don't have to worry about the operational side of renting out their property, and that's exactly what our growth has been built on."
Today, the organisation consists of the two founders, a central administrative team and seventeen regional managers. Each regional manager oversees between five and ten properties and works with local cleaning and maintenance partners of their own choosing. While regional managers are given full autonomy in their day-to-day operations, Q Home maintains consistent quality standards through clear operational guidelines and a shared quality manual.
The Challenge: Making DAC7 Reporting Manageable
Continuous improvement has always been part of Q Home's culture. Every year, the company creates an internal "Get rid of the shit" list: a collection of operational bottlenecks and inefficient processes that should be eliminated. With the arrival of DAC7, regulatory compliance quickly earned its place.
Initially, Folkert deliberately chose to wait before investing in a reporting solution. At the time, many of the big rental platforms were investing in direct XML integrations with the Dutch Tax Administration, often at a cost of tens of thousands of euros to build and maintain, with ongoing development required as reporting requirements changed.
"For companies our size, this wasn't a viable option. It would have required a significant investment in both money and capacity, at a time when the regulation was still evolving."
The decision to wait proved to be the right one when the Dutch Tax Administration introduced a free online reporting portal. However, the portal created a different challenge. Reports could only be submitted in batches of twenty properties. For Q Home's portfolio, this meant manually creating around fifteen separate reporting files, validating each one individually and uploading them one by one. If a single file contained incomplete or incorrect information, additional documentation first had to be requested from property owners before the entire reporting process could start again.
"The Tax Administration underestimates the administrative burden for rental platforms and property owners. Once you're managing more than twenty properties, the reporting process becomes extremely labour-intensive. At the same time, the guidance leaves many practical questions unanswered, such as how to report payments that fall into different reporting periods for the platform and the property owner."
These frustrations prompted Q Home to search for a more efficient solution.
The Solution: One Central Platform for Compliance
After hearing positive experiences from fellow rental platform owners, Folkert was introduced to Supplied. Those recommendations, combined with the team's practical knowledge of the short-term rental industry, made the decision straightforward.
Since implementing Supplied in April 2026, Q Home has replaced its spreadsheet-based workflow with one central compliance platform. Instead of manually preparing multiple reporting files, all owner and property information is now stored in a single compliance-ready database. The platform automatically validates incoming data, identifies missing information and clearly shows which details still need to be provided by property owners. Rather than working through reporting files one by one, administrative staff can collect, validate and update information simultaneously.
"Instead of constantly working through separate Excel files, everything happens in one place. We immediately know what's missing and where, which allows for targeted follow-ups and removes last-minute reporting stress."
With all required information centrally available, Q Home is preparing its first DAC7 submission in January 2027 with far greater confidence and considerably less manual work.
The Experience: Built by People Who Understand the Industry
Beyond the platform itself, Folkert values the people behind Supplied.
"The founders built this platform because they experienced the same frustrations themselves. They understand how rental platforms operate and recognise the challenges we're dealing with. That makes both the product and every conversation productive."
He also highlights the personal approach throughout the implementation.
"The onboarding process was smooth, questions were answered quickly, and above all there was a strong personal connection with the team, which made working together easy from the start."
The Results: Faster Processes and a Strong Foundation for Growth
By replacing fragmented spreadsheets with a centralised platform, Q Home has significantly improved the efficiency of its compliance processes. Automated data validation, visibility of missing information and a single database allow data collection and validation to happen simultaneously instead of report by report. As a result, the overall reporting process is expected to be completed up to ten times faster.
At the same time, the company has established a scalable foundation for future regulatory requirements without investing in expensive custom-built integrations.
Looking Ahead
Q Home is now exploring further ways to integrate Supplied into its operations. One area of focus is connecting the owner onboarding process directly to the platform, allowing all required compliance information to be collected automatically when new property owners join Q Home. This will simplify onboarding for both owners and administrators while ensuring that all required documentation is available from day one.
Q Home also sees opportunities to use Supplied as a central contract and document register, creating a single secure place for owner information, contracts and operational documentation beyond compliance requirements.
Alongside the launch of a new website and reservation system later this year, these developments will help Q Home continue improving operational efficiency and expand further across the Route du Soleil - all while maintaining the personal, full-service approach that has driven its success for nearly two decades.
